Frequently Asked Questions

AccrediRoad provides ready-to-use NHVAS accreditation setup packages and fully managed PBS Route Management services. We offer practical tools and ongoing support to help transport operators streamline NHVR compliance and improve operational efficiency.

We provide all necessary documentation, including policies, procedures, logs, and supporting templates required to meet NHVAS requirements. Our AccrediStart Toolkit offers a full set of editable documents for Fatigue, Maintenance, and Mass Management.

Our PBS Management service handles everything from building live route maps from your permits to submitting NHVR access applications on your behalf. We provide monthly map updates and compliance tracking, eliminating your admin burden.

AccrediRoad is designed for Australian heavy vehicle transport operators, fleet managers, and compliance officers looking to achieve or maintain NHVR compliance (NHVAS, PBS) without the usual time, cost, or administrative hassle of traditional methods or in-house staffing.

Our AccrediStart Toolkit includes 111+ editable Word and Excel documents covering Fatigue, Mass, and Maintenance Management modules. It also comes with a step-by-step guide, audit checklists, and lifetime template updates.

Yes! All documents are provided in standard Word (.docx) and Excel (.xlsx) formats, which can be fully edited and tailored to your specific business needs while ensuring NHVAS compliance.

Yes, our packages provide all the documentation you need, but you are required to submit a formal application to the NHVR and undergo an external audit for accreditation. Our process saves you the time and money preparing the documents.

Once you complete your purchase, you'll receive instant access to a downloadable ZIP file containing all your documents. A download link will be available on the thank you page and sent to your email.

You can re-download your purchased files anytime through your account. Our Lifetime Updates ensure you always have access to current templates if regulations evolve.

Our service includes building and maintaining a live, interactive map of your PBS permit routes, monthly updates based on new permits, NHVR access application submissions (up to your plan's limit), and a shareable view-only link for your team.

Our plans are tiered: Tier 1 (1 permit) includes 1 application/month, Tier 2 (up to 2 permits) includes 3 applications/month, and Tier 3 (up to 4 permits) includes 5 applications/month.

Your initial base map is delivered within 90 days of receiving your permit(s) and confirming details. After that, you’ll receive monthly updates.

Simply send us your new or amended NHVR-issued permit. We’ll handle the access lodgement, redraw/update your map, and provide notifications, all within your monthly plan.

Subscriptions are a 12-month minimum commitment. If you cancel before this term, map access will be revoked and charges may apply as per our terms.

Yes — our service is designed to streamline your PBS permit and access compliance under current NHVR rules, helping you stay audit-ready and avoid costly penalties.

For the NHVAS Accreditation Toolkit, we offer an "Audit-Ready or Your Money Back" guarantee within 14 days if the Toolkit isn’t compliant with current NHVR standards. For PBS Management, due to the ongoing service nature, refunds are not typically offered after the service has commenced. Please review our full Terms of Service for details.

Yes, for PBS Management subscribers, ongoing support is included in your monthly plan. For NHVAS Toolkit buyers, 30-day email support is included, with optional extended support packages available.

You can reach our support team via email at support@accrediroad.com for any inquiries related to downloads, service, or general questions.

Visit our Resources Page on the main website to download free guides and compliance checklists.